Avondale, Arizona · ROC 347713
Fast, honest AC and heating service in the West Valley
Family owned and open 24 hours for emergency service.
Services
Air conditioning repair
Diagnosis and repair for AC systems that are not cooling right.
Emergency AC repair
Available 24 hours when your system fails.
Installation and replacement
New AC and HVAC system installation and replacement.
Ductless installation
Ductless mini-split systems installed for rooms and additions.
Tune-ups
Seasonal maintenance to keep your system running well.
Heating repair and installation
Furnace and heat pump repair and installation.
Indoor air quality
Solutions for cleaner, healthier air at home.
Duct cleaning
Cleaning of your home's ductwork.
Light commercial HVAC
Service for small commercial heating and cooling systems.
Why Tortoise
Family owned
A local family business run by owner Kyle Ransom.
Licensed
Arizona ROC license 347713.
Honest, no pressure
Clear options explained before any work starts.
Service Area
Serving the Phoenix West Valley, including:
- Avondale
- Buckeye
- Goodyear
- Litchfield Park
- Peoria
- Surprise
- Glendale
- Tolleson
- Laveen
- West Phoenix
Contact
Avondale, AZ 85323
Text Messaging
Text us through the chat window on this page. When you share your phone number and check the consent box, you agree to receive text messages from Tortoise Heating and Air about your service request, appointment scheduling, and our booking link. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. We do not sell or share your phone number or text opt-in data with third parties or affiliates for marketing.
See our Privacy Policy and Terms and Conditions.
Privacy Policy
Last updated: October 8, 2026
This Privacy Policy explains how Ransom Family Air LLC dba Tortoise Heating and Air ("we," "us") collects, uses and protects your information.
Information we collect
We collect information you provide to us, including your name, phone number, email address, service address, and details about your service request.
How we use your information
- To respond to your questions and requests
- To schedule and perform HVAC service
- To send text messages you have requested, such as replies, appointment and scheduling messages, and our booking link
SMS and mobile information
Mobile phone numbers and SMS opt-in data and consent are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes.
Sharing with service providers
We may share information only with service providers who help us operate our business, such as messaging and scheduling software. These providers may use your information only to provide services to us and are not allowed to use it for their own marketing.
Data retention
We keep your information only as long as needed to provide service, maintain business records, and meet legal obligations.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure.
Opting out of text messages
You can stop receiving text messages at any time by replying STOP. Reply HELP for help.
Requesting deletion
To request access to or deletion of your information, email Kyle@tortoisehvac.com.
Contact
Ransom Family Air LLC dba Tortoise Heating and Air, 11983 W Mountain View Dr, Avondale, AZ 85323 · (480) 670-2558
Terms and Conditions
Last updated: October 8, 2026
SMS program
Program name: Tortoise Heating and Air service updates. By providing your phone number and checking the consent box in the chat window on this page, you agree to receive text messages from Tortoise Heating and Air.
Messages you can expect
Replies to your service requests, appointment and scheduling messages, and our booking link.
Frequency and cost
Message frequency varies. Message and data rates may apply.
Opt out and help
Reply STOP at any time to cancel. You will receive one final message confirming you have been unsubscribed. Reply HELP for help, or email Kyle@tortoisehvac.com.
Carriers
Carriers are not liable for delayed or undelivered messages. Supported carriers may vary and are subject to change; not all carriers or devices may be supported.
Consent
Consent to receive text messages is not a condition of purchase.
Privacy
Your information is handled as described in our Privacy Policy.